Error Message when clicking on "Validate API Key"

Modified on Mon, 13 Feb 2023 at 04:26 PM

Important information about this issue

  • This issue affects customers with a new installation of the Address Validation for Dynamics 365/Power Apps on version or higher. 
  • If you upgraded from a previous version to, you are not impacted by this issue.
  • A workaround has been identified and is documented in this article.
  • We are working with Microsoft on a permanent resolution that will be introduced in version and higher. We thank you for your patience.  

Issue Description

If you are setting up your Address Validation for Dynamics 365/Power Apps, you will encounter an error if you click the Validate API Key button (see step 4 from the configuration article).


Root caused identified: 
A background process required to perform API validation has been turned off and must be turned back on. 
Current Status: 


Manually activate the deactivated process
  • Navigate to the Power Apps Maker Portal and select the environment where the Address Validation for Dataverse is installed.
  • Click on "Solutions" and open the "Address Validation for Dataverse" solution

  • Filter the components and look for "Process" only 
  • Look for the process named "Configuration - Validate API Key"
  • Click the "... " sign and click "Turn on"

  • Verify that the process is now turned on.

Note that this issue has been permanently fixed in the current release. 

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